Complaints Policy

We have a clear and easily understood complaints procedure in place that is available to all residents, their representatives and the wider community, which informs people how they may make a complaint or raise a concern. We strive to resolve all complaints effectively and at a local level between the home and the complainant.

We encourage residents and their representatives to bring to the attention of our staff any aspects of our service with which they are not satisfied. The staff on duty at the time will make every effort to rectify the problem immediately.

A complaint may be made by telephone, in person, in writing or by email.

Contact details for making a complaint are:

The Manager
Saxlingham Hall Nursing Home
The Green
Saxlingham Nethergate
Norwich. NR15 1TH
Telephone: 01508 499225

We will acknowledge all complaints within five working days and confirm we are investigating the comments made. We aim to respond to any complaint as soon as possible and in most cases this will be within 28 working days. Where this is not possible we will contact the complainant to discuss the expected time-scale of the delay.

I was made very welcome - had a lovely room with views. A very good establishment altogether...